My first interaction with Benson Restoration was great! Sheldon and Matt showed up to our home unannounced which was not a bad experience at all. They sat down with my wife and I and explained how the process would work and even explained all of the jargon that the insurance rep was using. After they left I felt we were in good hands. There were a couple of hiccups along the way but that was not a big deal as Sheldon took care of the problems within minutes. The attention to detail and timely responses by management could have been better. Overall, I am satisfied with the work and professionalism displayed by this company!